Let's face it, the inventory of fixtures is not necessarily a pleasant moment. Neither for you nor for your tenants. It is however an essential appointment so that the renting goes for the best. It is thus necessary to make of this inventory of fixtures a serious and constructive moment but also pleasant. A tenant put at ease and in confidence will be more listening. What can you do to make the inventory of fixtures a good moment for your tenants?
1. Plan it and take your time
It is important to take the time to do them properly.
1. Block the time slot in your schedule and allow enough time to do the inventory of fixtures! Avoid improvised inventories... A well-prepared inventory will be more professional, faster and more efficient.
2. You must block the appointment but so must your tenants... Be insistent on the time, the duration of the inspection and its importance.
On this second point, Wheelbase allows you to optimize your customer experience while saving time: you can customize and schedule emails to be sent a few days before departure to remind your customers of some important information: "It's almost time to leave! Meet us on XX/XX at XX:XX at our agency. Plan at least one hour for the inventory of fixtures and the taking in hand of the vehicle!"...
A well-prepared schedule will avoid botched inventories of fixtures, done in a hurry, without really taking charge of the vehicle or the equipment. Poorly done inventories are often a source of complications and increase the chances that the rental will not go well.
2. With a smile and a good mood
Not the most fun moment, but it will probably be a little more fun with a smile and a good mood. The inventory of fixtures can (must?) be a friendly moment to be productive. Be smiling and pleasant, with a little luck the tenants will be as well!
3. Master the art of the inventory of fixtures
Establish a "process" to make your inspections smoother, more efficient, and more accurate. Apriori you systematically go over the same points with the tenant, with possibly some variations if your fleet is composed of different categories of vehicles.
In any case, the inventory of fixtures becomes automatic, and the routine is sometimes accompanied by less vigilance. So think about creating your own checklist to avoid forgetting anything while being efficient. Having a schedule to follow can be an effective ally.
4. Be a good listener
Open the floor, let your tenants speak! Encourage them to ask questions. It's a great time to ask questions. It will build their confidence and give them maximum information. What seems obvious to us is not obvious to others (remember the first time you got into a motorhome?).
The more you answer the questions of the tenants, the more you reduce the risk of having problems later. Take the time and listen!
5. Be generous with tips & tricks
The inventory of fixtures is the moment or never to share your experience and your expertise. You know your vehicles and your area better than anyone else, so let your renters benefit from it. Whether it's technical tips and tricks on the vehicle or tourist tips on must-see places in the area, let it all out! Your tenants will be grateful. And here again, the more you arm your tenants with advice and information, the more serene they will be when they leave and the more you will limit the risks of bad surprises!
6. A little "welcome pack"?
Start (or end) your inventory with a gift... A sort of "welcome pack" to give to your tenants as a welcome. Have a little something for your tenants, they will appreciate it and it creates an instant bond with them. Their rental experience will start on a good note.
In this welcome pack you can put either a useful accessory for the road trip that your tenants are about to experience: cups, corkscrew, gourd,... or a gourmet gift: a local specialty to drink or eat ;-)
Bonus : Stay available... (but not too much ;-) )
Your tenants may need you during their rental period. A problem to solve, a doubt, an advice, a blockage. This is part of our job... but a well-done inventory of fixtures allows you to limit the number of calls (and the famous calls in the middle of the night because the water pump is not activated... even though it is turned off).
To make your tenants as autonomous as possible, the ideal is also to provide them with user guides and instructions. Video tutorials, FAQs, blog posts also work well. The little worries are often the same, providing information on these will allow you to largely decrease the calls and messages from your tenants during their rental.