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wheelbase rv software

Wheelbase RV rental software makes your life easier and your RV rental business more profitable. In our last update, we introduced the all-new Wheelbase Help Center. This week you can customize your customer emails. This is an exciting release for Wheelbase.

Brand Your Emails with Your Company Name

Plug Up Holes in Abandoned Checkouts

With the new customized email flow, you can greatly improve your conversion rates by setting up automated email responses that reach out to renters who are abandoning during checkout flow.

Set your email to reach out a couple of hours after a potential renter drops off, and see your number of rentals increase dramatically.wheelbase rv reservation

Special Emails for Pre-Pickup and Post-Return 

In addition to abandoned checkouts, you can now send emails with special messages (“remember to turn left at the massive oak tree — our sign is hidden in low light”) or instructions for renters before pickup or after drop-off.

How You Set Up Custom Emails

Navigate to your account settings, then email notifications on your dashboard.

You’ll then see you have a choice to write your own emails for “Checkout Abandoned,” “Reservation Submitted,” “Reservation Complete,” “Trip Begins,” and “Trip Ends.”

This is where you can now enter the email you want to use to cater your message to specific moments in your customer’s journey.

Choose your template, timeframe, then start writing. You can use merge tags to personalize the email, too. For example: Hello, *|renterFirstName|* will automatically import your renter’s name.

Once you’re done filling out your email, hit the green “save email” button, and your email will be ready to go.

Note that we are alerting you about this change to give you some time to set the emails up before they go live. The official switch won’t be for another week.

Bugs Fixes and Improvements Made

  • Fixed some issues around selecting credit cards for renters.

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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Wheelbase RV rental software makes your life easier and your RV rental business more profitable. In our last update, we showed you how to sell more add-ons using photos. This week, we are launching a long-awaited Wheelbase Help Center to help you find answers to your questions more quickly and independently. It’s a great training tool for new employees.

Introducing the All-New Wheelbase Help Center


We want you to have access to the answers you’re looking for the moment you need them. We’ve always prided ourselves on fast response times, but our goal is to make sure you never get stuck in a support queue. We don’t want you to lose purposeful time waiting for the Wheelbase support team when all you need is a refresher for simple tasks like how to issue a refund, for example. Search by task or keyword and be prompted with easy step-by-step articles including photos and 30 second videos.

How You Access the Help Center

In your dashboard, you can access the Help Center by clicking on your name, then on “Help & Support.”

If you prefer to bookmark a url, the direct path to Help Center is: http://help.wheelbasepro.com/

When you click into the Wheelbase chat bubble, you will also be prompted to check out the help center while you wait for a response to the question you’ve asked. You can check and see if the Wheelbase Help Center has a similar issue.

Training Materials for Your Staff

There is a section in the Help Center made with your staff in mind. When you have new employees, you can now save time on-boarding them by having them go through Wheelbase “training school” using these articles.

Always Evolving

The Wheelbase Help Center is still new and just getting started. We are covering the topics we get asked most frequently, and would love to hear from you with questions you want to have covered in-depth. Email Horst all of your burning questions.

You’ll also see this question at the end of every article:


If you choose the sad emoji, you will immediately be put into a chat with someone to help you (and turn that frown upside down). We’ll also immediately fix the article.

In Other News

Check out this great interview with Wheelbase CEO Jeff Cavins in RVBusiness!



For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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Wheelbase RV rental software makes your life easier and your RV rental business more profitable. In our last update, we added printable Coach-Net roadside assistance and insurance cards so renters can feel more comfortable about how to get in touch if anything goes wrong during their trip. This week, we’re making it easy for you to include photos of your add-ons to make them more attractive to renters.

Add Photos to Your Add-Ons

Starting this Friday, if you’ve included photos of your add-ons, they will appear on your rentals for potential renters. You can get ready by uploading photos now. Here’s how you do it.

Navigate to “Add-ons and Fees” on your dashboard, and find the add-on whose photo you’d like to add.

When you click edit, you’ll see your options appear. They now include the “Add Photo” option.

For best results, make sure the add-on photos you upload are at least 300 x 300 pixels in size.


Set Your Own Per-Vehicle Insurance Levels

We’ve added new insurance options to empower you to mandate insurance on a per-vehicle basis. Just navigate to your plan options at the vehicle level, then use the dropdown to choose your own setting.

Bugs Fixes and Improvements Made

  • Morning report now loads 10x faster and includes more detail on renter add-ons.
  • More accurate reporting on the source of your bookings.
  • We resolved an issue where some instabook reservations were sending you two emails.
  • We improved the checkout app to help renters understand when their payment details are wrong.

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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Wheelbase RV rental software makes your life easier and your RV rental business more profitable. In our last update, we shared new ways to follow up with customers who have dropped out during the checkout process. This week, we’ve added printable Coach-Net roadside assistance and insurance cards so renters can feel more comfortable about how to get in touch if anything goes wrong during their trip.

New Insurance and Roadside Assistance Cards

You spoke, we listened. Many of you gave us the feedback that Coach-Net roadside assistance would be even greater if we issued printable ID cards to help provide easy reference for your renters on the road. This week’s update includes insurance and Coach-Net roadside assistance ID cards at the bottom of your renter’s receipt.

We look forward to this clearing up confusion and saving you even more time by helping your renters to get the help they need, when they need it.

Bugs Fixes and Improvements Made

  • Fixed the order of Wheelbase add-ons in Outdoorsy (they weren’t loading correctly).
  • Wheelbase users can now add driver information for Outdoorsy renters directly.
  • Mileage calculations now update when the vehicle is swapped out on a booking.

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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Wheelbase RV rental software makes your life easier and your RV rental business more profitable. In our last update, we described a new feature we integrated called Segment. Segment makes using other tools like Facebook and Google Analytics tracking fast and easy which, in turn, helps you understand what your renters are looking for. This insight can change the way you run your business.

Word is Getting Out

In the past two weeks, the Wheelbase phone has been ringing off the hook as more and more RV dealers like you sign up with the Wheelbase software. They tell us they’re hearing about us from each other (thank you for spreading the news!), and now the media is starting to catch on, too.

First, RV Business, leading RV industry news site, covered the Coach-Net and Wheelbase partnership announcement.

Then RV Pro joined in. (You probably know the magazine RV Pro from your desk or the side table in your company’s waiting room.) And finally RV Daily Report covered the Coach-Net and Wheelbase partnership. It’s been a bonanza month for Wheelbase RV rental software.

But just because people are excited about Wheelbase doesn’t mean we stop working on new features. Here’s the latest:

Customer Followup After Checkout

We’ve made it a whole lot easier for you to see which customers have fallen off during the checkout process. When a renter is on your company website, they’ll enter their name and email to start the quote. You can now access a list of those renters who left before they finished checking out so that you can follow up with them (and make more money). Under “Quotes,” you’ll see a new tab called Abandoned Checkouts. This is where our list of followups is.

Bugs Fixes and Improvements Made

  • Improved quotes/reservations exports to be more accurate.
  • Fixed an issue where agent/employee tracking wasn’t working on new quotes.
  • Added tax support to usage based items like mileage and generator hours.
  • Improved transaction reports to more accurately record refund dates.
  • Improved checkout flow for renters coming through Outdoorsy to ensure they answer the same questions as your other renters.
  • We now allow cash and check refunds, as well as credit card.

fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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Wheelbase RV software makes your life easier and your RV rental business more profitable. Our last update was about exporting customer data from the Wheelbase dashboard. This week we’re sharing Facebook and Google Analytics tracking so that you can learn more about where you are losing (and retaining!) your customers.

Faster Two-Click Reservation

We want to save you time on renter-initiated reservation requests. You can now accept a reservation while processing the reservation payment and messaging the renter in just two clicks.

Tracking 

We’ve made it possible for you to inject your tracking and analytics (like Facebook or Google Analytics) into your checkout flow using a tool called Segment.

When you use Segment, you can choose the tracking services you add to your page. This means you can  easily track conversions to Facebook, or get insight into where your renters drop off from Google Analytics. You can even build your email lists by adding a pop-up email collector or live chat by using Intercom.

Printable Report for Consigned Owner Payouts

You can now print payout reports to share with the cosigned owners you work with. Avoid falling behind in your payout reporting by printing reports before the owners came in to check on their vehicles.


Bugs Fixes and Improvements Made

  • Fixed an issue where add-ons weren’t loading correctly.
  • Fixed an issue where the dashboard would show conversations on incorrect pages and duplicated.
  • Resolved transaction report issues to better track deposits.
  • Added the ability to delete locations.

fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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Wheelbase RV software makes your life easier and your RV rental business more profitable. Our last update was about RV drop off and pick up customization be vehicle. This week we’ve given you the ability to earn additional revenue on roadside assistance by adding Coach-Net services to your daily fees.

Add Coach-Net to Daily Rental Fees

Wheelbase

You can now add Coach-Net’s unparalleled roadside assistance package to rentals for a daily fee. This will allow you to earn additional revenue both on roadside assistance and on the time saved trying to troubleshoot renter problems like key lockout, flat tires, or slide-out malfunctioning.

Add Tiered Pricing to Vehicles Under Seasonal Pricing

To add tiered pricing to the vehicles you have under seasonal rates, click the Prices tab, then scroll to Season Rates. Under Pricing Options click the “Use Advanced Pricing” link, and your tiered pricing customization panel will open.

Learning More About What Your Renters Need and Want

Starting this week, we’re tracking what your renters are looking for within the iframe page so that moving forward we will be able to build better, more useful reports for you. Look to more on this as it develops over upcoming weeks.


Bugs Fixes and Improvements Made

  • We now show license issues at the end of checkout flow so that we don’t interrupt renters as they’re completing their reservation.
  • Fixed a bug where quotes/pricing were lagging as you created your quotes.
  • Fixed a bug that kept embedded store checkouts from being properly sized on page load.

fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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RV drop off

Wheelbase RV software makes your life easier and your RV rental business more profitable. Our last update was about the checkout experience, from settings to questions to improved conversion rates. This week we cover RV drop off and pick up customization, limited views for basic users, and more.


Set Drop Off and Pick Days by Location

You can now choose when you want renters to pick up their vehicles and drop them off. To set the times you or your team are available for drop offs and pick ups, go to Account Settings, then Store Locations, then Edit.

RV Drop off

Once you’ve clicked Edit, choose and set your RV pick up and drop off days and times.

RV Drop off


Limited Views for Basic Users 

You can now add employees to your account as basic users.

RV Drop off

Once set, basic level employees will have no access to financial reports and won’t be able to make changes to any account settings.


Sort Vehicles within Class

You can now sort your vehicles to better feature the RVs you want renters to see on your site. Sorting appears under your vehicle’s details page. Add the number for the position desired.


New Vehicle Fields

We added the new vehicle fields you needed including: number of seat belts, sizes of beds (king/queen/twin/adults/kids sleeping), a summary and highlights field to give you an easy description of the rig.


Bugs Fixes and Improvements Made

  • A renter’s phone number and destination is now required for them to check out.
  • Fixed issues affecting renters uploading their drivers license photos.
  • Fixed an issue that prevented quote creation on iPads.

fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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In the lucrative and expanding business of RV rentals, all dealerships work hard to stay ahead of trends. A great way to capitalize on your growing popularity and beat the competition is to know which RVs lead to higher utilization rates and glowing customer reviews.

Winnebago

The Winnebago Vista

Apart from lovers of retro campers, renters want for the newest RVs possible at the lowest rental prices for their road trips. In the minds of an increasing number of renters, Winnebago is king in the world of RV’s. 2016 gave Winnebago a prince and a princess in the forms of the Vista 31BE and Minnie Winnie 31G respectively. Superior storage in the Vista as opposed to Minnie Winnie’s excellent performance on the roads would make them appear to be sibling rivals. However, considering their lineage, both are tremendous vehicles that bring an interest that goes far beyond its well-known brand name.

Popular RVs

The Minnie Winnie 31G

Not to be outdone, the equally formidable Fleetwood introduced the Fleetwood Pace Arrow LXE. A diesel pusher and coach, it may seem below the standards of certain wise-minded RV enthusiasts. But as the old saying goes, never judge a book by its cover, or in this case, the RV. Renters have found find little to complain about with fantastic features and enough space for the entire family.

Fleetwood Pace Arrow LXE

There are customers who are intimidated by the sheer size of some RV’s. They may prefer a smaller vehicle with all the same features that bigger RV’s have to offer. For smaller motorhomes, brand names like Leisure Travel Vans and Airstream have the LTV Wonder and Interstate Grand Tour EXT respectively. It’s not the size but how they’re used, which makes these types of RV’s popular.

Wheelbasepro RV rental software

Leisure Travel Vans

The year an RV hits the road is important for perceived reliability, especially in the newer models as opposed to the older ones. Some customers may go for an RV that drives well, has a spacious interior and storage, or overall size. If you have the choice, go with the option to “forward-date” your RVs as you buy them so that they stay current for two years rather than one. Wheelbase software helps you understand which of your RVs are high performers and which may need to be traded out. If you haven’t yet explored using professional software like Wheelbase to help you manage your fleet, now is the time.


fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

 

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The most important part of bringing on new RV rental company employees is consistency: it’s crucial to do it the same way every time. Onboarding new team members in a uniform manner ensures all employees are consistent in their understanding of company values and objectives. Here are some good on how to approach effective onboarding for new RV rental company  staff.

Day One: Your Company Values, Shared Top Down

Each staff member should have a meet and greet with the company director on their first day. In this meeting, the company history and values should be outlined to the employee, along with the objectives for the future. This gives the employee a very clear picture of the expectations and allows them opportunity to ask questions on anything that they are not clear on.

Day Two: Shadowing Experienced Staffers

Shadowing an experienced RV rental company staff members on an employee’s first day is super beneficial. Again, it is giving a very clear picture of what is expected, but it also aids in defining how processes are to be completed in line with company policies. Such processes might include a script for how to answer the phone or greet renters in person, what value-adds staffers can include in client interactions, and how to identify opportunities to close a deal.

Day Three: Focus on the Product

RV Rental Company

Delivering a comprehensive overview of the RV rentals available, the brand and features are imperative in effective employee onboarding. Do not let your staff member show a renter around an RV until they’re confident in the product that they are sharing. There is nothing more off-putting than an unsure sales person, and it really depletes consumer confidence.

Beyond: Follow Up

Set some achievable goals with your new employee and schedule a follow-up date. This creates real landmarks for them to hit, and sets an early precedent. Perhaps you can implement some sort of reward system, so that it makes the goals more fun to work towards. Given you are in the RV business, a little trip to test the product for themselves, is sure to be a fabulous way to get new employees on board!


fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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