April 2017

wheelbase rv software

Wheelbase RV rental software makes your life easier and your RV rental business more profitable. In our last update, we introduced the all-new Wheelbase Help Center. This week you can customize your customer emails. This is an exciting release for Wheelbase.

Brand Your Emails with Your Company Name

Plug Up Holes in Abandoned Checkouts

With the new customized email flow, you can greatly improve your conversion rates by setting up automated email responses that reach out to renters who are abandoning during checkout flow.

Set your email to reach out a couple of hours after a potential renter drops off, and see your number of rentals increase dramatically.wheelbase rv reservation

Special Emails for Pre-Pickup and Post-Return 

In addition to abandoned checkouts, you can now send emails with special messages (“remember to turn left at the massive oak tree — our sign is hidden in low light”) or instructions for renters before pickup or after drop-off.

How You Set Up Custom Emails

Navigate to your account settings, then email notifications on your dashboard.

You’ll then see you have a choice to write your own emails for “Checkout Abandoned,” “Reservation Submitted,” “Reservation Complete,” “Trip Begins,” and “Trip Ends.”

This is where you can now enter the email you want to use to cater your message to specific moments in your customer’s journey.

Choose your template, timeframe, then start writing. You can use merge tags to personalize the email, too. For example: Hello, *|renterFirstName|* will automatically import your renter’s name.

Once you’re done filling out your email, hit the green “save email” button, and your email will be ready to go.

Note that we are alerting you about this change to give you some time to set the emails up before they go live. The official switch won’t be for another week.

Bugs Fixes and Improvements Made

  • Fixed some issues around selecting credit cards for renters.

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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Wheelbase RV rental software makes your life easier and your RV rental business more profitable. In our last update, we showed you how to sell more add-ons using photos. This week, we are launching a long-awaited Wheelbase Help Center to help you find answers to your questions more quickly and independently. It’s a great training tool for new employees.

Introducing the All-New Wheelbase Help Center


We want you to have access to the answers you’re looking for the moment you need them. We’ve always prided ourselves on fast response times, but our goal is to make sure you never get stuck in a support queue. We don’t want you to lose purposeful time waiting for the Wheelbase support team when all you need is a refresher for simple tasks like how to issue a refund, for example. Search by task or keyword and be prompted with easy step-by-step articles including photos and 30 second videos.

How You Access the Help Center

In your dashboard, you can access the Help Center by clicking on your name, then on “Help & Support.”

If you prefer to bookmark a url, the direct path to Help Center is: http://help.wheelbasepro.com/

When you click into the Wheelbase chat bubble, you will also be prompted to check out the help center while you wait for a response to the question you’ve asked. You can check and see if the Wheelbase Help Center has a similar issue.

Training Materials for Your Staff

There is a section in the Help Center made with your staff in mind. When you have new employees, you can now save time on-boarding them by having them go through Wheelbase “training school” using these articles.

Always Evolving

The Wheelbase Help Center is still new and just getting started. We are covering the topics we get asked most frequently, and would love to hear from you with questions you want to have covered in-depth. Email Horst all of your burning questions.

You’ll also see this question at the end of every article:


If you choose the sad emoji, you will immediately be put into a chat with someone to help you (and turn that frown upside down). We’ll also immediately fix the article.

In Other News

Check out this great interview with Wheelbase CEO Jeff Cavins in RVBusiness!



For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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