January 2017

In the lucrative and expanding business of RV rentals, all dealerships work hard to stay ahead of trends. A great way to capitalize on your growing popularity and beat the competition is to know which RVs lead to higher utilization rates and glowing customer reviews.

Winnebago

The Winnebago Vista

Apart from lovers of retro campers, renters want for the newest RVs possible at the lowest rental prices for their road trips. In the minds of an increasing number of renters, Winnebago is king in the world of RV’s. 2016 gave Winnebago a prince and a princess in the forms of the Vista 31BE and Minnie Winnie 31G respectively. Superior storage in the Vista as opposed to Minnie Winnie’s excellent performance on the roads would make them appear to be sibling rivals. However, considering their lineage, both are tremendous vehicles that bring an interest that goes far beyond its well-known brand name.

Popular RVs

The Minnie Winnie 31G

Not to be outdone, the equally formidable Fleetwood introduced the Fleetwood Pace Arrow LXE. A diesel pusher and coach, it may seem below the standards of certain wise-minded RV enthusiasts. But as the old saying goes, never judge a book by its cover, or in this case, the RV. Renters have found find little to complain about with fantastic features and enough space for the entire family.

Fleetwood Pace Arrow LXE

There are customers who are intimidated by the sheer size of some RV’s. They may prefer a smaller vehicle with all the same features that bigger RV’s have to offer. For smaller motorhomes, brand names like Leisure Travel Vans and Airstream have the LTV Wonder and Interstate Grand Tour EXT respectively. It’s not the size but how they’re used, which makes these types of RV’s popular.

Wheelbasepro RV rental software

Leisure Travel Vans

The year an RV hits the road is important for perceived reliability, especially in the newer models as opposed to the older ones. Some customers may go for an RV that drives well, has a spacious interior and storage, or overall size. If you have the choice, go with the option to “forward-date” your RVs as you buy them so that they stay current for two years rather than one. Wheelbase software helps you understand which of your RVs are high performers and which may need to be traded out. If you haven’t yet explored using professional software like Wheelbase to help you manage your fleet, now is the time.


fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

 

Read more

The most important part of bringing on new RV rental company employees is consistency: it’s crucial to do it the same way every time. Onboarding new team members in a uniform manner ensures all employees are consistent in their understanding of company values and objectives. Here are some good on how to approach effective onboarding for new RV rental company  staff.

Day One: Your Company Values, Shared Top Down

Each staff member should have a meet and greet with the company director on their first day. In this meeting, the company history and values should be outlined to the employee, along with the objectives for the future. This gives the employee a very clear picture of the expectations and allows them opportunity to ask questions on anything that they are not clear on.

Day Two: Shadowing Experienced Staffers

Shadowing an experienced RV rental company staff members on an employee’s first day is super beneficial. Again, it is giving a very clear picture of what is expected, but it also aids in defining how processes are to be completed in line with company policies. Such processes might include a script for how to answer the phone or greet renters in person, what value-adds staffers can include in client interactions, and how to identify opportunities to close a deal.

Day Three: Focus on the Product

RV Rental Company

Delivering a comprehensive overview of the RV rentals available, the brand and features are imperative in effective employee onboarding. Do not let your staff member show a renter around an RV until they’re confident in the product that they are sharing. There is nothing more off-putting than an unsure sales person, and it really depletes consumer confidence.

Beyond: Follow Up

Set some achievable goals with your new employee and schedule a follow-up date. This creates real landmarks for them to hit, and sets an early precedent. Perhaps you can implement some sort of reward system, so that it makes the goals more fun to work towards. Given you are in the RV business, a little trip to test the product for themselves, is sure to be a fabulous way to get new employees on board!


fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

Read more

Wheelbase RV software makes your life easier and your RV rental business more profitable. Our last update was about helpful videos for your RV listings. This week we cover the checkout experience, from settings to questions to improved conversion rates.


CHECKOUT QUESTIONS

This week, we fine-tuned the checkout experience for your customers.

Checkout Question Settings

You can now make your checkout questions required (or leave them optional if you prefer).

Questions for Each RV

If you have a larger fleet made up of different types of vehicles, you can now add different questions on a per-vehicle level.

If you’re renting out trailers, you might want to ask, “What will you be towing this trailer with? Do you already have a brake controller?” For Class A’s, you might want to know what kind of experience a renter has with large vehicles. Now you can require they answer these questions in order to check out.

Checkout Flow to Improve Renter Conversion

In addition to the changes mentioned above, we moved trip questions before renter questions so your renters see the total price before we ask for contact info. We’ve found through user testing that this leads to higher conversion rates and more money in your pocket.


CALENDAR FEED FOR EASY MOBILE SYNC

Example of what a Wheelbase booked reservation looks like.

You can now grab your Wheelbase calendar’s feed to add your reservation calendar into your phone (or other gcals, for example). You start by navigating to your profile, then finding your calendar feed.

Next, find the place where you would like to sync the calendar. Navigate to “Other calendars” on the lefthand side, click the small down arrow, and select “add by URL.” Paste the URL you copied from your profile in Wheelbase (example above) to sync.

You can now use your synced calendar on various devices as well as directly in your dashboard.


Bugs Fixes and Improvements Made

  • Fixed an issue so you can now read all your messages (only the first page had been available).
  • Fixed an issue to get mileage calculating properly on large mileage numbers.
  • Added vehicle export to CSV.

fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

Read more

Wheelbase RV software makes your life easier and your RV rental business more profitable. Our last update was about mileage estimates, mileage charging, and tiered pricing. This week you can add videos to your RV listings, plus see dates associated with your refunds.

Add Videos to Your RV Listings

Adding virtual tour and how-to videos can reduce your time on the phone and help you close the rental faster. Do you hear the same question about a certain RV over and over? Make a video and upload it to the listing page. You can point renters to the video and it can do the work for you.

Another way to get great videos for free is to search out manufacturer videos on Youtube. Even if you don’t have the bandwidth to create your own video, simply including a video like this can do sales legwork for you. Potential renters love seeing videos.

Here’s a Great Example From Winnebago

Bonus Feature

  • Dated Refunds. When you issue refunds, they’ll now be tagged with the date they hit the account in your logs.

fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

Read more

Wheelbase RV software makes your life easier and your RV rental business more profitable. Our last update was about iPad/tablet support, sorting for add-ons, and personalization options. This week we’re releasing mileage estimates, mileage charging, and tiered pricing.

Mileage Estimates and Pre-Trip Mileage Charges

As part of the rental process, we now ask renters where they’re traveling to for their trip. We’ve added a mileage and generator calculator to all reservations to automatically let you know the estimated distance of the rental.

Thanks to this new mileage calculator, you’re now able to charge your renters for their mileage up front (as opposed to after the trip is over). You choose when you charge for mileage under “Checkout and Insurance” in account preferences.

With this change, your renters are able to receive more accurate quotes initially and you receive fewer follow-up questions about mileage charges.

Tiered Pricing

Wheelbase RV rental

Go to Prices tab under your vehicle.

Set your tiered pricing under Base Rates.

This is a feature we’ve wanted to bring to you for a while now, so it’s exciting that it’s here. You can now set your prices based on how long your rental will be (it’s also called advanced pricing in the software). It’s a great way to incentivize your renters to take a longer trip.

Bug Fixes and Improvements Made

  • View/manage customer payment methods
  • Fixed an issue with locations were sometimes not returning all relevant information
  • Automatic billing for insurance/roadside assistance fees

fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

Read more

Wheelbase RV software makes your life easier and your RV rental business more profitable. Out last update was about new payment support for checks, reservation export, and a whole lot more. This week we’re releasing iPad/tablet support, sorting for add-ons, and more personalization options.

iPad and Tablet Support for Reservations Calendar

Do you use an iPad or Tablet in order to run your RV business? You can now do all of your bookings on any touch-enhanced device.

Note: This gif was made on a desktop computer. Cursor won’t appear on your touch device.

Add-on Sorting

The more add-ons you offer, the harder it can be to find what you’re looking for. You can now set the add-on order renters see as they check out and prioritize what’s important to your business along the way.

Track Employee Changes

We’ve added employee tracking on bookings and in reservation reports. It will make it a lot easier to trace where changes happened and troubleshoot when something goes wrong with customer service.

Faster Quote Loading

We’ve significantly improved the loading times of quote creation on desktop and mobile devices. If you have a large fleet, you’ll especially appreciate this.

Dealer-Level Settings

 You can now decide if you’d like to require your renters to take the driving check as part of their checkout process (even if they haven’t accepted insurance and are getting their own binders). You can also now set your reservation deposit preferences by individual listing.

Bugs Fixed, Improvements Made

  • Improved invoices/receipts to include already completed payment information.
  • Improved insurance/roadside assistance selection options for renters when checking out.
  • Fixed several issues with how reports are generated that lead to missing data in some cases.

fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

Read more