November 2016

wheelbase rv rental management

At Wheelbase, our goal is to make your life easier and your business more profitable. Last week we told you about our incredible new partnership with Coach-Net. This week we’re releasing a series of software enhancements to help you manage your consigned vehicles, visualize your utilization by using an embeddable calendar, and process payments more quickly (using cash if desired).

Custom Add-Ons by Individual Vehicle

Up until now, you’ve only been able to apply add-ons to the vehicle type (Example: BBQ’s for all Class A’s). But with this change, you can now create add-ons on the individual vehicle level. (Example: A telescope on your 2016 Jayco Greyhawk 33).

rv dealership software

To create an add-on on an individual vehicle, click the vehicles tab, choose the vehicle you want to customize, and then click the Add-ons tab. From there, you can create your own add-on, pricing it as you go.


Easier Consigned Owner Reservations

In the past, you created a regular reservation with your owner’s information. But now you can navigate to their vehicle and create the reservation with the owner information automatically sync’ed. When that reservation appears on your calendar, it will be yellow.

consigned-owner-reservations

Also in this release, on your consigned owner’s payouts page, we have now included connected bank information.


Embeddable Availability Calendar

To incorporate an availability calendar for your dealership’s website, get in touch with customer support, who can set it up.

RV dealership software


Improved dealer complete reservation

Minor improvements to the checkout flow for faster credit card processing.

new-checkout-flow


Checkout vehicle info/photos

rv dealership software

Also in this release: Cash Security Deposits

You now have the option to collect your security deposit in cash. Keep track of all of your transactions in one easy place.

rv daelership software

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It’s a lot easier to run an RV rental company in a balmy spot with perpetual summer. Florida, Southern California, Arizona and Texas are the perfect hubs for industry giants. What about RV rental companies located in more seasonal locales? Areas where there are huge summer booms but downtime in falls and wintertimes? A shortage of renters can mean your fleet may sit idle.

There are a couple of big things you can do to help your rentals pick up a bit. None of them are going to be a miracle cure for getting your entire fleet back on the road, but by using these ideas, you may be able to rent out more RV units during the off season then you ever have before.

Rethink Off-Season

rv dealer software wheelbase

It starts by realizing that there are as many ways to RV as there are people on the road. If you can conceive of it, you can reach people. What about sharing itinerary ideas for an RV ski trip? Creating a survey and sending it to people who have rented to you soliciting ideas for Oct-Feb?

While the late fall and winter may not be an obvious time for RV vacations in the Midwest, it might be a great time to rent an RV for a big family gathering. Or a house renovation. Exploring alternative uses for RVs is another great way to drum up new business.

Easy, Responsive Pricing

The best way to maximize profits during the off season is to lower your rental prices. The Wheelbase software allows for special pricing discounts by season or by promotion. Explore discounting your rentals at a substantial sum you might never dream of during the summer. Since this isn’t the summer, it’s the dead of winter, you need to get those vehicles on the road, and the only way to do that is by discount prices. Here’s an idea: from November 1st until March 1st, lower your prices across the board by 30%, 40% or maybe even 50%. Let your renters know about the seasonal discount.

wheelbase rv rental software

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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rv dealership software

Just two weeks ago, Wheelbase finalized a powerful new partnership with Coach-Net, the brand icon and industry-leader in 24/7 roadside assistance. Headquartered in Dallas, Texas, Coach-Net operates the highest quality roadside service serving motorhome renters through a vast network of 40,000 Service Providers and 15,000 Service locations in the U.S. and Canada.With the Wheelbase and Coach-Net partnership, both domestic and international renters from over 120 countries can enjoy 24/7 technical and emergency support with no contract or monthly payment required.

The Coach-Net RV Vacation Care Plan now offered within the Wheelbase software encompasses roadside assistance and much, much more.

What’s Included

Roadside Help

  • Unlimited Towing
  • Unlimited Lockout Assistance
  • Flat Tire Assistance
  • Emergency Fluids Delivery
  • Battery Boost
  • Mobile Mechanic for mechanical issues like broken slide-outs or pneumatic leveling jacks
  • RVs are serviced from within the system of 15,000 service location partners and 40,000 service provider partners in the US and Canada.

Unparalleled 24/7 Technical Phone Support Line

RVDA-trained technicians from major RV manufacturers ready to answer any question from “I’m only getting cold water in my shower, how do I fix it?” to:

  • How to get retracting slide rooms to work
  • How to use leveling jacks
  • How to operate my awning
  • How to connect my power
  • How to operate my RV appliances
  • How to find a service facility

Concierge Planning and Research Services 

Catered to RV travel needs, the Coach-net concierge helps renters on the go. From reserving a spot in an RV park to locating ATMs to making a reservation in a restaurant, this service is acts as a reliable pocket travel agent. The Coach-Net mobile app for iOS or Android makes help available with the click of one button.


Where to Find Roadside Assistance in Your Dashboard

roadside_assistance_720

Adding roadside assistance to a rental is as simple as tapping the “enable roadside assistance” button and then confirming the information that will populate the form.

roadside-animated

All support calls are recorded. Recordings can be forwarded to you upon request.


Happy Thanksgiving!

thanksgiving RV rentals


fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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When you run an RV rental company, the front office admin person is the face of your company. For any company that customers visit in person, the front office personnel are the first impression the general public will make when they walk through your doors.

rv rental company

That makes the hiring decision a vitally important one, and making a mistake could have devastating impact on your RV rental business and the future of your company. Finding the right front office administrative pro is not always an easy task, but with so much on the line it is important to make the choice carefully.RV rental company front desk

When it comes time to hire a new front office administrative person, the best place to start might be right under your nose. You obviously need to hire someone with an intimate knowledge of the RV industry, so why not start with the local RV campground?

Placing flyers and help wanted ads on the campground bulletin board and spreading the word among the campers can be a great way to find a qualified person to fill your vacancy. Even if the people you reach out to are not suitable for the administrative position, they may know someone who is.

Front desk RV rental company

Advertising in magazines aimed at the RV industry is another great way to find qualified administrative office people for your rental company. Whether you go old school and advertise in a traditional RV magazine or take the modern approach with their online equivalents, you will be reaching a highly targeted audience of enthusiasts with a firsthand knowledge of your industry and its requirements.

RV rental No matter where you start your search, it is important to interview carefully and ultimately make the right selection. Hiring a front office administrative staff person for an RV rental company means finding someone with industry expertise. The selection process may take a bit longer than usual, but finding the right candidate is worth the wait.

fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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Life is busy and packed with routines. Eager travelers are always seeking new ways to escape their own ruts. The internet has made it possible for vacation seekers and RV rental companies to unite like never before. By using the right approach, you can benefit from the human desire for novelty and find new renters by marketing great city destinations, even if your RV rental office is tens to hundreds of miles away.

Start with Research

rv rental software

When it comes to research, the key is to find a unique angle on your customer’s destination city. This will help you catch the attention of prospective customers. A city’s history can reach a wide variety of potential travelers. Learning how cities came to be uncovers colorful stories that contributes to what cities are today.  Whatever your method, seek out a city’s hidden gems so you can highlight them in your marketing campaign.

Basic Google searches will pull many of the more obvious tried and true attractions a city has to offer, but remember that your business will get all of the views if you hype up the road less traveled. Focus your thinking and then search accordingly. Use the recommendation of RV renters who are coming back from trips to populate your marketing as well. If you are trying to attract eager vacationers to visit the Southwest, highlight attractions such as Native American sites, cowboy cookout events, or other activities that will make visitors feel like they are truly experiencing the destination city.

Search Engine Optimization is Important, too.

market rv renters

SEO, or Search Engine Optimization, is essential for promoting your RV rental company. This is how people find you, and where your leads come from online. When it comes to marketing a destination city for your renters, make sure that you use specific terms and detailed language about your area to help your website be an SEO rich destination for both rv rentals plus city vacations. Those words are how search engines like Google filter relevant information in every web search that is conducted.

What about Maps?to Share RV Trip Recommendations and

Create custom itineraries with maps made by Google My Maps, and help your renters have the time of their lives without getting lost in the process.

 

A good marketing campaign can make even the most run of the mill city seem like the hot spot for a relaxing vacation. If you are trying to attract more attention to your RV rental company, exploit its best kept secrets and make it feel like a mystery place that everyone needs to visit.

fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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We’ve pushed so many updates since our last product post that it’s nearly impossible to list them all. Instead, we’re sharing three of the most important recent improvements. We enhance our product directly as a result of user feedback. Thanks to everyone who helps us shape Wheelbase every day with your insight and experience. Keep your feedback coming!

Consigned Owner Support

With this change, we’ve made it even easier to manage your consigned fleet. You’ll no longer have to toil over paperwork to figure when and how much to pay your owners. You’ll be able to do everything through your Wheelbase dashboard with ease including:

  • Assign owner splits (as well as add on splits).
  • Manage and approve monthly statements.

fleet management

Here’s how it works:

Simply login to your Wheelbase dashboard, select a vehicle, and select Vehicle Owner.

From here, enter your owner’s profile details (including bank account information). This is where you’ll be able to create % splits for everything and generate the statements you need with the click of a button.

Print out statements as you need them or once a month to easily keep track of your consigned owner payouts and profits.

Customizable Checkout Questions

Need to know if a renter wants a vehicle delivered? Is this a special-case rental, like a big music festival, where specialized pricing might be involved? Would you like to know details about your renters’ pets?

Wheelbase now allows you to add customized questions to your personalized checkout flow so you can get the answers you need to all of your questions.rv rental software

How to set up your own questions today:

Click Account Settings in your Wheelbase dashboard. Select “Checkout Questions.”

This is where you enter your new questions. You’ll see your renters answers on your quote and on the righthand side of the reservation detail page.

Percentage based add-ons

Not all fees are based on flat rates. Sometimes you need to base your fees off the total amount of the booking, for example.

In the past this sort of add-on fee could be tricky. You’d have to figure out your % amount manually, then enter it. Then, if anything changed with your booking, you would need to re-calculate.

In our pursuit of giving you the simplest, easiest experience, we’ve removed the need for manual calculation. Simply specify your add-on to be either a % base or set charge.

fleet management

Here’s how it works:

Go to “Add Ons” in your dashboard. Select “Add new.” Under charge type select “Percentage based.” Enter your %. Hit save. You’re done!

You can, of course, edit any of your existing add-ons to switch to % base as well.

Finally…throw out your old dusty high school calculator.

fleet management

See you later, calculator!

fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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to Share RV Trip Recommendations and

As the face of an RV rental company, you are sure to have a myriad of ideas for trip itineraries. While it is a lovely bonus to share these with your customer in person, it’s an excellent idea to put this knowledge online. Not only will it boost your SEO and drive more renters your way, but it will also allow your renters to get your ideas when they need them (chances are they’re so excited about their upcoming trip that they may not retain much of your suggestions at the moment of departure).

Here are a couple of tools you can use to create trip recommendations and create customer loyalty.

Blogs

Write a regular blog to capture your RV audience. You could share one unique trip suggestion weekly or even to map out an itinerary. Make sure to share your blog posts on social media to engage with a larger audience. A couple  great free blogging platforms to investigate are Blogger.com (owned by Google) and Medium.

RV Trip Recommendations

This is what Medium looks like.

Survey Monkey

Survey Monkey is a wonderful free software tool that allows you to develop tailor made questionnaires. They can be either distributed by email or integrated into your website, a process which you should be able to do yourself. Customers will have different expectations of what they want out of their RV road trip, so an itinerary is not a one size fits all. Creating a survey with specific questions about trip preferences will allow you to target each customer individually.

RV Trip Recommendations

Survey Monkey app

An example might be a multiple-choice question regarding the type of scenery a customer likes to see, such as ocean views or lush forestry. The idea is that once you collate your data from each response, you can tailor an itinerary for the client. This is customer service at its most awesomeness.

Mailchimp

Mailchimp is a free newsletter development tool, that allows even the most graphically challenged to create great e-marketing materials. Through Mailchimp, you can create a newsletter with trip suggestions, and deliver it directly to your customer’s email inbox.  This is a good option if you want to become more of constant presence in your customer’s life.

RV Trip Recommendations

The added benefit is that you can get a lot of information from Mailchimp reports in order to understand what your customers are clicking on and interested in. The collective benefit of using these online marketing tools is that your brand stays alive within the customer a lot longer than your verbal recommendations do and you will find them recommending you more readily to their friends and colleagues.

fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

 

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If you’re a new RV rental company owner, you work hard to get your business noticed. Maybe you blow balloons and put up banners to catch the attention of potential renters. You hire friendly, knowledgeable salespeople who are ready to help. You want to make your dealership the best, and you’re starting to see the results.

Going Places RV

Create Content for Your Customers

Getting noticed in the real world may be hard, but it’s a cinch compared to getting your RV dealership noticed online noticed. If you want find your target audience online, begin with the quality information you’re providing your visitors, and start with your areas of expertise.

  • A full list of your in-stock inventory.
  • Advice for renters including basic travel and RV how to’s.
  • Popular trip itineraries in your area for 3 days, 5 days, a week and a month.

Don’t Forget Google’s Needs

You can also use what’s called SEO, or search engine optimization techniques, to drive more people to your website. Writing for how people will search for your information, including using specific RV rental-related keywords, can help a great deal. These choices make it easier for searchers to find you, discover your dealership, and book a trip through your RV rental company.

Here are some keywords to bear in mind:

  • RV travel
  • RV rental
  • RV campgrounds
  • RV rental + your location

You can use Google Trends to help you figure out the keywords that work best for your specific content.

Google Trends

Keywords help potential customers find you. Even so, you should focus on creating great content and think of the keywords as a finishing touch. Keywords can help web surfers find you, but providing real useful content is what will keep them around. Too many business owners rely on trending keywords alone. They forget to back up that research will solid, well researched content.

One of the smartest things you can do is to design your website with your visitors in mind. These days building a successful website requires much more than just a couple online tools. But don’t let fear of the possibilities overwhelm you.  Wheelbase can also help. We can build you a customized website with business listings and customer reviews for your RV dealership, creating the online presence that will get results. Get in touch to let us know if you want more help with your site.

In the meantime, start thinking about your own areas of expertise. The more you share your knowledge, the more you’ll see new customers drawn to you.

fleet management

For more ways to move your rental business forward go to www.wheelbasepro.com and schedule a demo today.

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